A. BANK ACCOUNT INFORMATION 

B. DOWN PAYMENT

All bookings must be made by written mail and state the sailing dates, sailing destinations, number of confirmed passenger and if there are any special requirements. A 30% down payment is to be sent to PT.JELAJAH BAHARI MULIA, the bank account details of which will appear on the invoice upon signing a binding agreement. Deposit should be transferred at the latest 7 days after the invoice is received. 30% Down Payment is NON REFUNDABLE once it has been made. Please plan the sailing trip carefully before placing a deposit. We are not responsible for a bank transfer to account name other than PT.JELAJAH BAHARI MULIA. Please note that servicing and booking will not be secured until a deposit is received by Amaya Explorer or their agents.

C. REMAINING BALANCE PAYMENT

Full payment must be made at the latest 90 days before the departure date. Payment of the balance, including surcharges, extra cost (rental gear, private guide, extra fuel for sailing other destination, DAN insurance) must be made directly to Amaya Explorer 60 days prior to the departure date. If full payment of the balance is not received by this date, Amaya Explorer reserves the right to cancel the booking or the requested extras.

D. PAYMENT SHOULD BE NETT OF BANK CHARGE

Please be aware that bank charges should be paid by the sender. We should receive payment in full amount. Amaya Explorer is not responsible to the additional bank cost due to transfer made by clients for deposit or balance payment.

Any shortfall in amount received due to unpaid transfer charges, you will be notified, and will be collected at the end of your trip.

E. CANCELLATION POLICY

Cancellation must be sent in writing via email to amayaexplorer@gmail.com

Cancellation is subject to payment the following fees:

If client cancel more than or 90 days prior to departure:

• 30% Down Payment cannot be refunded and will be kept as deposit. Only the same client is able to use it for other destination valid 2 years (start from date of cancellation). However, reschedule trip price is subject to increase according to the new price list on the requested reschedule year.

If client cancel between 89 to 60 days prior to departure:

• 30% Down Payment cannot be refunded and will be kept as deposit. Only the same client is able to use it for other destination valid 2 years (start from date of cancellation). However, reschedule trip price is subject to increase according to the new price list on the requested reschedule year.
• Cancellation fees 50% of total the remaining balance will not be refunded.

If client cancel less than 60 days prior to departure:

• Cancellation fees 100% of the total remaining balance plus the down payment will not be refunded and will not be kept as deposit any longer.

Note: Amaya Explorer is not responsible for any additional bank cost due to transfer for refund payment.

If trip cancelled by KLM. Amaya Explorer/ PT. Jelajah Bahari Mulia for any other reasons that cannot be avoided, the management will immediately inform directly to the guests and any compensation provided will be in the form of future credits only (no refund).

Amaya Explorer strongly recommends its guests to purchase a trip Cancellation/interruption insurance to protect the travel investment at the time of contract signature the coverage will offset cancellation charges in the event of illness and if infected by COVID-19 before or during the trip. Such trip Cancellation/interruption as well as baggage insurance are available at travel agencies. Certain circumstances can occur that we cannot control such as bad weather or technical problems.

F. REFUND

1. • No refund will be issued if a guest voluntarily or involuntarily does not show up for their trip, is denied boarding for any reason including failure to possess required travel documents, passport or visa or terminates his/her trip in progress.
   • If there is any refund process need to be made, the company will need a minimum of 60 days to start processing the case, and expect the refund to be transferred more than 60 days after the claim is received.
   • Refund amounts will be amounts paid according to the T&C, minus bank transfer fee

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